We built Helium because we were frustrated customers
After running ecommerce brands and dealing with Chinese 3PLs that couldn't communicate, missed deadlines, and offered zero transparency — we moved to Shenzhen and built the partner we always wanted.
China fulfillment had a communication crisis
The research backs it up: communication barriers are the #1 cited pain point in China 3PL partnerships. Not cost. Not speed. Communication.
We'd experienced it ourselves running ecommerce brands. Messages going unanswered for days. Shipments going out with wrong packaging. No visibility into what was happening with our stock. And when things went wrong, zero accountability.
So in 2022, our founders relocated to Shenzhen — not to set up another warehouse, but to build a different kind of logistics company. One that combines the factory access and speed of being in China with the communication standards of a Western agency.
Today, Helium serves ecommerce brands across Europe, the US, and Australia. Our team is European-led, English-first, and based in the heart of the world's manufacturing capital.
20 minutes from the factory floor
Our Shenzhen warehouse is strategically located near Foxconn, Huawei, and thousands of consumer goods factories. This means faster inbound shipments, quicker restocks, and lower landed costs for your products.
How we operate
Communication First
Every decision we make starts with: will this make communication clearer? Transparency isn't a feature — it's our operating principle.
Brand Protection
Your fulfillment partner carries your brand reputation with every shipment. We treat every package like our name is on it — because effectively, it is.
Speed Without Sacrifice
Factory proximity doesn't mean cutting corners. We move fast because we're organized — not because we're rushing. Quality at Shenzhen speed.
Scale-Ready from Day One
We don't build for where you are. We build for where you're going. Our infrastructure handles 10 orders or 10,000 without breaking a sweat.
European-led. Shenzhen-based.
A multicultural team with deep logistics expertise and European operational standards.
Lukas Brandt
Co-Founder & CEO
Former ecommerce operator. Relocated to Shenzhen in 2022 after spending 5 years running DTC brands and fighting with unreliable 3PLs.
🇩🇪EN / DE
Sophie Kalder
Head of Client Success
Logistics background with 8 years in supply chain management across Europe and Asia. Fluent in three languages and obsessed with response time.
🇳🇱EN / NL / DE
Wei Chen
Head of Operations
20 years in Shenzhen logistics. Built the warehouse infrastructure and carrier relationships that power Helium's speed advantage.
🇨🇳ZH / EN
Marta Kowalski
Head of Technology
Built the Helium platform from scratch. Previously at a Berlin logistics SaaS. Obsessed with automation, integrations, and zero-latency systems.
🇵🇱EN / PL
Ready to scale without logistics chaos?
Book a free 30-minute strategy call. We'll audit your current logistics setup and show you exactly how Helium can cut your costs and delivery times.