One partner. Every step.
From factory floor to your customer's door — Helium manages every logistics touchpoint so you can focus on growing your brand.
Product Sourcing
Direct factory access, zero guesswork
European-operated team with deep Guangdong factory relationships. We handle supplier discovery, price negotiation, sample coordination, and quality assurance — so you get factory-direct pricing without the communication chaos.
- Supplier vetting & background checks
- Price negotiation & sample coordination
- Quality control inspections (pre-shipment)
- No sourcing fee for fulfillment clients
- Access to 500+ verified factories
Warehousing
Secure storage, real-time visibility
Our Shenzhen warehouse is strategically located 20 minutes from major manufacturing hubs. Climate-controlled, security-monitored, and connected to our tech-driven inventory management platform.
- Real-time inventory tracking dashboard
- Low-stock alerts via email & Slack
- Climate-controlled storage
- Barcode & SKU management
- Flexible monthly storage billing
Pick & Pack
Accurate. Fast. Under 0.3% error rate.
Every order is picked, verified, and packed with care. We operate a three-check quality system to ensure the right product, right quantity, and right packaging reaches your customer.
- Triple-check verification system
- Under 0.3% order error rate
- Same-day dispatch for orders before 2PM CST
- Kitting & bundling support
- Fragile item handling protocols
Worldwide Shipping
US & EU in 5–8 days. Tracked, guaranteed.
We've negotiated exclusive rates with DHL, FedEx, Yanwen, and regional carriers. Every shipment is tracked end-to-end with automatic customer notifications at each milestone.
- 🇺🇸 US: 5–8 business days
- 🇬🇧 UK: 4–7 business days
- 🇪🇺 EU: 5–8 business days
- 🇦🇺 AU: 6–9 business days
- Express options available (2–4 days)
Custom Packaging & Private Label
Your brand. Not a brown box.
We design and produce custom branded packaging, inserts, and labels. Your customers receive a premium unboxing experience that reflects your brand — not a generic dropship package.
- Custom printed boxes & mailers
- Thank-you cards & brand inserts
- Private label & product customization
- Low MOQ on packaging (100 units)
- Design support available
Returns Management
Hassle-free returns processing
We handle the entire returns process — from customer communication to quality inspection and restocking. You get full reporting on return reasons to help improve your product.
- Returns portal for customers
- Quality inspection on all returns
- Restocking or disposal options
- Monthly return analytics reports
- Refund coordination with your store